Terms & Conditions

1. General terms and eligibility

These Terms & Conditions form an agreement between you and Pokiefox Casino in relation to your use of the website, your player account and any associated services. They apply to all visitors and players, whether you browse the website, register an account, deposit funds, withdraw funds or participate in games. Other rules may also apply to particular games, promotions or services. Where additional conditions are shown, they should be read together with these Terms & Conditions.

You must only use Pokiefox Casino where online gambling is lawful for you. You are responsible for checking the laws that apply in your location before accessing the website or using any gambling service. The website is intended for adults who are legally permitted to gamble. You must meet the minimum legal age that applies to you and must not allow any person who is underage to access your account, device or funds.

By registering, you confirm that the information you provide is accurate, complete and current. You must update your details if they change. Pokiefox Casino may use reasonable verification and security procedures to confirm your identity, age, location and eligibility. These checks may be required before an account is opened, before a transaction is processed or at another time during the customer relationship.

• You must be legally entitled to use the services in your location.
• You must provide truthful information and must not register using another person's identity.
• You must not create or operate more than one account unless this has been expressly permitted.
• You must not use an account for another person or allow another person to gamble through your account.
• You must keep your login details confidential and tell Pokiefox Casino promptly if you suspect unauthorised access.
• You must not use the website for unlawful activity, fraud, money laundering or any other improper purpose.

Pokiefox Casino may refuse an application, restrict access or request further information where this is reasonably necessary for legal, security, verification, responsible gambling or operational reasons. Any decision will be made in accordance with applicable requirements and the information available at the relevant time.

2. Accounts, security and acceptable use

You are responsible for all activity carried out through your account unless you have notified Pokiefox Casino of a security concern. Keep your username, password, authentication details and devices secure. Do not share passwords, save them where they can be easily accessed by others or permit another person to use your account. You should log out after using a shared device and take reasonable steps to protect your account from misuse.

If you believe that your account has been accessed without permission, contact the relevant support channel shown on the website as soon as possible. You may be asked to complete security checks before access is restored or account activity is reviewed. Pokiefox Casino may temporarily suspend an account while investigating suspected unauthorised access, unusual activity or a breach of these terms.

Prohibited conduct

You must use the website fairly and in a way that does not interfere with its operation or the experience of other players. You must not attempt to gain an unfair advantage, manipulate a game, exploit an error, bypass technical or geographical controls, use automated software or submit harmful code. You must also not interfere with security features, copy or scrape website content without permission, or use the website to distribute misleading, abusive or unlawful material.

• Collusion, cheating, match manipulation and coordinated misuse of accounts are not permitted.
• The use of bots, scripts, automated systems or tools designed to influence gameplay is not permitted unless expressly authorised.
• You must not use payment methods that belong to another person without proper authorisation.
• You must not attempt to conceal the source of funds or use the services for money laundering or other financial crime.
• You must not take advantage of an obvious technical error, pricing error or incorrect game display.
• You must not threaten, harass or abuse staff, contractors, suppliers or other players.

If Pokiefox Casino reasonably believes that an account has been used in breach of these terms, it may investigate the activity and take appropriate action. This may include cancelling affected activity, restricting or closing the account, withholding an amount connected with suspected misuse where permitted by law, and reporting concerns to relevant authorities or service providers when required. Any action will depend on the circumstances and applicable legal obligations.

3. Deposits, withdrawals and gameplay

You may only use a payment method that you are authorised to use. Payment transactions are subject to verification, processing checks and the rules of the relevant payment provider. Pokiefox Casino may decline, delay or reverse a transaction where information is incomplete, the payment cannot be verified, a security concern exists or the transaction would not comply with applicable requirements.

You are responsible for ensuring that payment information is accurate and that sufficient funds are available for any transaction you request. Deposits should be made for the purpose of using the services and not for transferring funds to another person. You should review the transaction details before confirming a deposit or withdrawal. Any fees, restrictions or processing conditions that apply to a payment option will be displayed where relevant before you use that option.

Withdrawals may be subject to identity, account and payment verification. Pokiefox Casino may return funds to the original payment method where appropriate or use another method permitted by its procedures and applicable law. A withdrawal request may be reviewed if there is an unresolved verification issue, a suspected breach of these terms, a payment dispute or evidence of suspicious activity. You should not treat a displayed balance as final until relevant transactions and checks have been completed.

Games and results

Game outcomes are determined by the relevant game technology and its operating rules. Subject to applicable law, displayed results and records maintained by the website will generally be used to determine the outcome of gameplay. If there is a clear technical or recording error, Pokiefox Casino may correct the error and take reasonable steps to restore the position that would have applied without the error. A game may be unavailable from time to time because of maintenance, technical issues, supplier restrictions or other operational reasons.

You should check the rules, available features and any displayed information before starting a game. Gambling involves risk, and there is no guarantee that you will win or recover money that you have spent. You are responsible for deciding whether a particular game is suitable for you and for setting limits on your own activity.

Promotions and additional conditions

Any promotion, reward or campaign may have separate terms, eligibility requirements, expiry conditions, wagering requirements or other restrictions. Those conditions will be displayed with the relevant offer. You should read them before accepting or using the promotion. If promotional terms conflict with these general Terms & Conditions, the specific promotional terms will apply to the extent of the conflict. Pokiefox Casino may correct, withdraw or amend an offer where necessary, including where an obvious error or misuse has occurred.

4. Responsible gambling, privacy and changes

Responsible gambling

Gambling should be an entertainment activity, not a way to make money or solve financial problems. Only gamble with money you can afford to lose, decide your limits before you play and take regular breaks. Do not chase losses, gamble when distressed or borrow money to gamble. If gambling is no longer enjoyable or you are finding it difficult to control your activity, stop and seek help from an appropriate professional or support service.

Tools and support options may be available through the website, including account breaks, deposit controls, spending limits, activity information or self-exclusion. The available options, their operation and any waiting or cooling-off periods will be explained when you request them. You should not attempt to bypass a restriction by opening another account or using another person's account. Pokiefox Casino may apply additional safeguards where it identifies indicators of gambling harm or where required by applicable rules.

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. Information may be collected and used to provide the services, maintain account security, process transactions, verify identity and age, meet legal obligations, manage risk, improve the website and communicate with you about your account. You should read the Privacy Policy to understand how information is collected, stored, used and disclosed.

You are responsible for keeping your contact and notification settings current. Important service, security or account messages may be sent when necessary. Marketing communications may be managed through the available preferences or unsubscribe options, subject to messages that must still be provided for legal, security or operational reasons.

Website availability, intellectual property and liability

The website and its content are provided for personal use and may change without notice. Pokiefox Casino does not guarantee that the website, games or services will always be available, uninterrupted, secure or free from errors. You are responsible for your internet connection, device, software and any costs associated with accessing the website. Nothing in these terms excludes or limits a right or remedy that cannot lawfully be excluded or limited under Australian law.

The website design, text, graphics, logos, software and other materials are owned by or licensed to Pokiefox Casino or the relevant rights holder. You may use them only as allowed for normal personal access to the website. You must not reproduce, modify, publish, distribute, sell or commercially exploit website content without permission.

Suspension, termination and amendments

You may stop using the website and request account closure through the available account or support process. Pokiefox Casino may suspend or close an account where you breach these terms, where verification cannot be completed, where required for responsible gambling or security reasons, or where continued access would conflict with applicable law. Account closure does not remove obligations that arose before closure, including obligations relating to outstanding transactions, misuse, disputes or legal compliance.

These Terms & Conditions may be updated from time to time to reflect changes to the services, law, technology or business practices. The current version will be made available on the website, with the relevant date or other notice where appropriate. Continued use of the website after an update takes effect indicates acceptance of the revised terms. If you do not agree with an update, you should stop using the services and consider closing your account.

Questions and disputes

If you have a question, believe that an account record is incorrect or wish to raise a complaint, use the support or complaints process made available on the website. Provide clear information about the issue and any relevant transaction or account reference, while avoiding the submission of unnecessary sensitive information. Pokiefox Casino may review the matter and request further information before providing a response.

These terms are intended to operate consistently with applicable Australian laws and consumer protections. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure to enforce a provision immediately does not mean that the provision has been waived.